Pousada Canto Da Lua - Macacos
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
More about Pousada Canto Da Lua - Macacos
Pousada Canto Da Lua - Macacos
Situated in Nova Lima, Pousada Canto Da Lua - Macacos offers 4-star accommodation with a shared lounge, a terrace and a bar. The property has a year-round outdoor pool, sauna, hot tub and garden.
Comment: 4 Dec 2023
Stayed in: Dec 2023
Excellent guesthouse.
Comment: 19 Feb 2024
Stayed in: Feb 2024
Bad place and service
Completely moldy room, walls, headboard and curtains, pure mold. We immediately turned things on to see if everything would work, because the appearance was already terrible, and to our surprise, when we turned on the hot tub, the water had a very strong smell of sewage, a rotten smell invaded the room and We decided not to stay at the inn, we called reception and they confirmed the bad smell. We asked for the money back and they asked us to wait until Monday for the refund, I refused to leave without the money, besides the cost was not low at all, we drove for hours and even had to go somewhere else in a hurry so as not to miss our trip, with At great cost we were transferred to the owner Nely, extremely opportunistic and disrespectful, she said that the inn's policy was not to return the money and that we would have until 10/03 to use the reservation. I informed her that we are aware of the consumer code and that there was no possibility of leaving without the amount paid, and in a third attempt to take advantage, she said that she would make a proportion of the amount and that a daily rate would be charged, and we only entered and left. of the room, as there are no logical conditions for any human being to stay in that environment. More than an hour, until I threatened to file a police report, at that point, according to her, I became a nervous person, and that I was not welcome at her inn, unbelievable. A complete lack of respect, I had to make it very clear that I understand my rights as a consumer, and that no matter what “policy” she created, she would have to return my money. And so it was done, after a long time, he even asked to speak to my husband to try to fool him too, and he even tried to offend me to come out right. This place needs an inspection very urgently.
Comment: 9 Sep 2026
Stayed in: Sep 2026
Comment: 5 Sep 2026
Stayed in: Sep 2026
Comment: 15 Jul 2026
Stayed in: Jul 2026
Location
Alameda dos Mendes, Nova Lima, 34009-111, Brazil|9.64 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.