Maple Resort
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed free of charge |
Children | Children are welcome at this hotel |
Amenities
Parking
Air conditioning
Pool
Non-smoking
Pets allowed
First aid kit
Maple Resort: reviews
Reviews from 
Anonymous traveller
Comment: 4 Aug 2026
Stayed in: Jul 2026
I just want to say a big thank you to the guy who helps take care of the property there name Ruben for helping us through a bad situation that happened that became horrible to us but he was amazing and the staff were very helpful and nice in helping us thank you a million and I will come back to this place again once our lives are back in track.
Anonymous traveller
Comment: 26 Mar 2026
Stayed in: Mar 2026
Sent 2 emails prior to arriving that were never responded to, wasn't informed the restaurant was closed until 12pm day of check in. Terrible customer service.
Anonymous traveller
Comment: 22 Feb 2026
Stayed in: Feb 2026
My experience at this resort was very disappointing. The property is practically empty; there were only 1 or 2 staff members and, from what we could see, no other guests.
From the beginning, we were given incorrect information. We were told that breakfast started at 8:30 a.m., but when we arrived at the restaurant, we were informed that it did not start until 10:00 a.m. After waiting for an hour, the employee named Angel finally informed us that there was actually no chef available and that breakfast would not be served. We were made to waste our time without receiving clear information from the start, which demonstrates a lack of organization and professionalism.
Additionally, the jacuzzi is very poor. The water is not hot at all; it is barely lukewarm, which is completely disappointing for a resort that advertises this amenity.
The main restaurant was closed, and we were not informed of this until after we received our reservation confirmation email. This type of information should be clearly communicated before a guest finalizes their booking, as it is an essential service within a resort.
During our stay, there was also no room service or housekeeping provided. At other resorts, housekeeping typically stops by at least to make the beds or tidy the room, but in this case, no service was provided at all.
The experience fell far below what was promised and did not meet the minimum standards expected of a resort. I would not return and would not recommend this property.
From the beginning, we were given incorrect information. We were told that breakfast started at 8:30 a.m., but when we arrived at the restaurant, we were informed that it did not start until 10:00 a.m. After waiting for an hour, the employee named Angel finally informed us that there was actually no chef available and that breakfast would not be served. We were made to waste our time without receiving clear information from the start, which demonstrates a lack of organization and professionalism.
Additionally, the jacuzzi is very poor. The water is not hot at all; it is barely lukewarm, which is completely disappointing for a resort that advertises this amenity.
The main restaurant was closed, and we were not informed of this until after we received our reservation confirmation email. This type of information should be clearly communicated before a guest finalizes their booking, as it is an essential service within a resort.
During our stay, there was also no room service or housekeeping provided. At other resorts, housekeeping typically stops by at least to make the beds or tidy the room, but in this case, no service was provided at all.
The experience fell far below what was promised and did not meet the minimum standards expected of a resort. I would not return and would not recommend this property.
Anonymous traveller
Comment: 27 May 2026
Stayed in: May 2026
Great location for a quiet relaxing gateway
Anonymous traveller
Comment: 11 Aug 2025
Stayed in: Aug 2025
The staff were very friendly. Our bungaló had very nice amenities. Every room had a nice view of Guadalupe Valley. The resort is still curently undergoing construction and the restaurant was not open. It will be an even better resort once the construction is completed.
Explore the area
Ejido Santa Rosa Parcela 32, Ensenada, 22766, Mexico|23.48 km from city centre
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets allowed free of charge
Maple Resort: FAQs
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