Sterling
+ 72
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Fast facts
Check in from: | 16:00 |
|---|---|
Check out before: | 11:30 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Front desk 24 hour
Non-smoking
Pets allowed
Sterling: reviews
Reviews from 
Family traveller
Comment: 18 May 2026
Stayed in: May 2026
Exploring Madrid on foot
Excellent hotel, very good service. Well located, close to everything. The rooms are comfortable; you are not cramped. The bathroom is comfortable. The only thing I would improve is the breakfast.
Family traveller
Comment: 14 Jul 2026
Disappointing Experience
I stayed at Hotel Sterling Madrid for several nights in July 2026. While the location is good – close to Gran Via, the overall stay fell very short of expectations due to several issues:
• Room and bathroom: Very dated and not up to expected standards. Website photos are not realistic.
Mattresses were very uncomfortable. Beds only have a thin bedsheet for a covering – no comforter.
A quadruple room is simply a Double room with 4 mattresses pushed together in a small space. The headboard is an uncomfortable wooden board on a wall; due to the bed placement one family member’s head bumped up to the headboard’s light switch all night.
Bathroom had no amenities like a bidet, body lotion or tissues.
TV is very small – the size of a small computer monitor – very difficult to watch anything.
The room walls and windows were so thin that we could hear hallway footsteps and all outside traffic.
• Service: We requested maintenance for an issue in our room on two separate occasions yet no one ever came to fix it.
• Price: We could have stayed at a much nicer hotel for less money.
Because these issues significantly impacted the comfort of our stay, I cannot recommend this property. I hope management takes steps to address these gaps or lowers the price.
• Room and bathroom: Very dated and not up to expected standards. Website photos are not realistic.
Mattresses were very uncomfortable. Beds only have a thin bedsheet for a covering – no comforter.
A quadruple room is simply a Double room with 4 mattresses pushed together in a small space. The headboard is an uncomfortable wooden board on a wall; due to the bed placement one family member’s head bumped up to the headboard’s light switch all night.
Bathroom had no amenities like a bidet, body lotion or tissues.
TV is very small – the size of a small computer monitor – very difficult to watch anything.
The room walls and windows were so thin that we could hear hallway footsteps and all outside traffic.
• Service: We requested maintenance for an issue in our room on two separate occasions yet no one ever came to fix it.
• Price: We could have stayed at a much nicer hotel for less money.
Because these issues significantly impacted the comfort of our stay, I cannot recommend this property. I hope management takes steps to address these gaps or lowers the price.
Anonymous traveller
Comment: 26 Jun 2026
Stayed in: May 2026
Great hotel and I would definitely stay here again. Appreciate the staff as well.
Group traveller
Comment: 11 Mar 2026
Stayed in: Mar 2026
Excellent location but needs to be updated
Hotel in ideal location for City Centre, staff on reception were friendly and helpful.
Hotel rooms were clean but need to be painted to refresh walls, look dirty. Plug sockets, only found 2 in room under tv and they were not in good condition, sparks flew from one when plugging in phone charger. Mattress on bed was very hard, uncomfortable and back pain as a result
But overall for location and value for money and cleanliness it was worth it for 3 nights to see wonderful Madrid
Hotel rooms were clean but need to be painted to refresh walls, look dirty. Plug sockets, only found 2 in room under tv and they were not in good condition, sparks flew from one when plugging in phone charger. Mattress on bed was very hard, uncomfortable and back pain as a result
But overall for location and value for money and cleanliness it was worth it for 3 nights to see wonderful Madrid
Anonymous traveller
Comment: 27 Dec 2025
Stayed in: Dec 2025
Great location for exploring Madrid, with metro access just steps away. The room was a good size, very comfortable, and the water pressure was excellent.
Explore the area
C. de San Bernardo, 29, 31, Gran Vía, Madrid, 28015, Spain|0.94 km from city centre
Good to know
Pets allowed with an extra charge
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Please contact the hotel for details about adding extra beds.
Sterling: FAQs
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